Unable to Enable/Startup RAS

| Posted by watashii | Filed under BusinessObjects

On a BusinessObjects XIR2 (SP3) Solaris installation, the following effects may be occurring:

  1. The RAS server refuses to startup using ./ccm.sh -start ras or ./startservers commands.
  2. Performing a ./ccm.sh -enable ras will complain that the RAS object does not exist, even though it is listed within ccm.config file.
  3. When the RAS server instance is deleted from the CMC, restarting all the servers and performing ./ccm.sh -enable all or ./ccm.sh -display, the RAS entry does not show up at all.
  4. When the RAS server instance is deleted and added using the ./serverconfig.sh tool, the RAS entry does not show up at all in CMC, ./ccm.sh -enable all or ./ccm.sh -display.
  5. When the ./ccm.sh -start ras does performs successfully, related serverpid’s are created, RAS processes are running, but RAS entry does not show up in ./ccm.sh -display or CMC, and the RAS server’s tcp ports are not opened at all.

Note there is no single method to fix this and is case-by-case, and depends on the software/patch level your BO installation is on.  Here are my steps to get the RAS running again:

  1. Stop all the servers.
  2. Run the ./serverconfig.sh tool and delete the RAS server.
  3. Run the ./setup/env.sh script to be safe
  4. Run the server_patch_xir2.sh script. This is a patch provided by SAP support and is not available on the BusinessObjects installation. Uploaded here for convenience, but you should get it verified before using it (Disclaimer).
  5. Run the ./serverconfig.sh tool and add the RAS server.
  6. Optionally, custom edit the ccm.config file for the corresponding RAS entry that was automatically appended by the previous step.
  7. Start the CMS: ./ccm.sh -start cms.
  8. Run ./ccm.sh -enable all.  Hopefully the RAS entry gets listed and enabled here.
  9. Try to start the RAS again: ./ccm.sh -start ras

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Permalink | March 27th, 2010

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