BusinessObjects InfoView LDAP Authentication Error

Posted by watashii | Filed under BusinessObjects, Software

Suddenly one day I got the following error when logging into InfoView via LDAP (with SSL):

Account Information  Not Recognized: The secLdap plugin failed to connect to the specified hosts.

However when logging into CMC via LDAP there were no problems.

The solution is to do with the cacerts file (and .keystore, if using mutual authentication).  Usually this is caused by an expired certificate.   Server authentication (or mutual authentication) does not verify the certificates when LDAP authentication is via CMC.

To fix the problem, obtain the valid certificates then recreate the necessary cacerts and .db files.  Go through the CMC LDAP configuration wizard to validate it, then restart the CMS for settings to take effect.

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Permalink | July 23rd, 2009

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